Thank you for visiting us here at Prettykoifish. Our goal is to provide you with the best service and products. We specialize in koi, Standard fin Koi, butterfly koi, Albino Channel Catfish and Tilapia and more. We also have various pond products. Make sure to visit our store at http://shop.sugarcreekfishery.com/
Shipping and Packaging
We package our fish using cycled water, pure oxygen and double-up 3 mil poly bags· Due to some very active species, some fish may be tranquilized and appear sluggish. Please introduce them to fresh water if they have gill movement.· Tracking No.’s shall be automatically received when using PayPal or upon request. We do combine shipping for further information please contact us.
*After receiving your item, if you are unsatisfied with your koi for any reason, please contact us. Our number one priority is to make our customers happy.
FOR SPECIAL REQUESTS ON CERTAIN TYPES/COLOR PATTERNS, PLEASE INQUIRE. Orders are shipped out Monday through Thursday after payment is received unless otherwise arranged with us. We have been qualified by FedEx to ship Live Fish via Federal Express.
Live Arrival Guarantee
Please buy with confidence that You will receive your fish alive and healthy. However, in the event that your fish are DOA, a digital picture of the deceased fish with tail(s) cut off must be sent to firstname.lastname@example.org within three hours of declared arrival time. All legitimate DOA claims will be considered for replacement or refund of fish minus the shipping cost. We are not responsible for shipping payments on DOAs or replacements.
Copyright 2013. prettykoifish. All rights reserved.